Check-in at the staffed buildings
Here you can find information about the check-in process for busses if you use the staffed ticket counter in the check-in buildings in Puttgarden-Rødby and Rostock-Gedser
The process varies depending on whether you have pre-booked a spot on the ferry or not:
Check-in with pre-booking
If you have made a pre-booking, you only need to bring a copy of your booking confirmation.
The only thing you need to confirm at check-in is:
- Your bus registration number (this is not shown on your booking)
- Number of passengers on the bus incl. driver and guide (this may be different from your booking)
- Length of the bus incl. any trailer
Check-in without pre-booking (check-in form)
If you arrive at check-in without a pre-booking, you still need to bring and hand over a check-in form which you can print here or is available at check-in.
If you do not already have a bus agreement with us, please feel free to contact us to make an agreement:
Customer service for continental customers:
Phone: +49 (0) 381 - 66 61 94 40
Email: gruppen@scandlines.com
Customer service for Scandinavian customers:
Phone: +45 72 68 60 68
Email: grupper@scandlines.com
Remember to check your ticket before leaving check-in:
It is generally the driver's responsibility to check the ticket before leaving check-in. The ticket implies acceptance that the information provided at check-in is correct.
We recommend that you, as the bus company/travel organiser, keep and file your ticket.