Rebooking & cancellation conditions
Information about rebooking and cancelling your bus tickets.
Cancellation of bus bookings
Please note that we must have received the cancellation of your bus reservation by 12:00 if you want us to process the cancellation on the same day.
You can only cancel your reservation by writing an e-mail to gruppen@scandlines.com
Rebooking of bus bookings
The rebooking is free of charge. If a rebooking is made or a bus is checked in for another departure than the booked departure, the discount agreement valid on the day of the change will be used as the basis for the subsequent settlement of the booking.
Below you will find our cancellation terms per route and ticket type.